If your order has not arrived by the estimated delivery date, we’re here to help.

Before contacting us, it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information. Sign into your account to check we have the correct delivery information for your order and that all your contact details are up to date.

If you still can’t find your parcel contact our Customer Support team on info@fyneclothing.com quoting your order number.
Currently all orders are processed via our online store. If you are having difficulty in using the website, you can call Customer Support on +44(0)3301134052 where one of our team should be able to help you.

You can also contact Customer Support via email on info@fyneclothing.com
You have a legal right to cancel your order within 14 (fourteen) calendar days from the day after you receive the goods for a refund. This is the legal "cooling off period.”

In the case of an order for single goods, the 14 (fourteen) day period begins on the day after you received the single goods. In the case of an order for multiple goods, the 14 (fourteen) day period begins on the day after you received the last of the goods in your order (if the goods are delivered on different dates).

If the goods are delivered on the same day, the 14 (fourteen) day period begins from the day after the goods are delivered. Unfortunately, we are unable to cancel your order on our systems until your order has been dispatched to you.
Once an order's been placed, we are unable to add or change or amend any products from your order.
Once an order has been placed, we are unable to change the delivery address.
All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order. Alternatively, you can log in to your account and view the tracking in your order history.

When we send your despatched email, there can sometimes be a delay between this being sent and the carrier receiving the order - as a guide - please allow up to 24 hours for your orders information to be visible.
UK - Standard (3-5 days) £5
UK - Next Day Delivery £7.00.

We offer free returns on all UK orders.
On occasions where we are unable to send all the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.

We will refund any payment taken for items not sent.

If you have not received an email from us or if there is no information on your despatch note, please call us on +44(0)3301134052 so we can resolve the issue for you as quickly as possible.
You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.

Visa, Visa Electron, Mastercard, Maestro and PayPal.

We take security very seriously so you can rest assure when you enter any of your details, they'll be safe with us.
Some promotions apply automatically at checkout. If you have a promotional/discount code it must be entered in the box which states ‘Discount code', enter your code and click the APPLY button.
A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website. For further information on why we use cookies and how to opt out, please visit our full Cookies Information page.
Before you contact our customer support team please ensure you've checked the item you require isn't showing as in stock on the website.
Our customer support team have limited information on restocks, the best place to find out when a new product is landed is via our social media channels.
You can find a size guide and care instructions on any of our product pages. When using the size guide, please click on the relevant brand and gender to find the information you require.
No. Fyne Clothing operates online only currently.
As soon as your return has been received and checked by our warehouse team, we’ll email you to let you know.

In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Support Team on info@fyneclothing.com and we’ll help you out. Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.